FusionProTech Inc. Returns and Exchange Policy

At FusionProTech Inc., we are dedicated to providing high-quality products and a seamless customer experience. Our returns and exchange policy ensures transparency and fairness, accommodating our customers’ needs while maintaining the integrity of our business operations.

Eligibility for Returns

  1. Time Frame:

    • Standard Products: Returns are accepted within 7 days of the delivery date.

    • Defective Items: Returns for defective items are accepted within 2 days of delivery.

    • Custom Products: Custom-manufactured or specially ordered products are not eligible for return unless defective.

  2. Condition:

    • Products must be in new, unused condition, with all original packaging, manuals, accessories, and documentation intact.

    • Products returned with visible damage, missing parts, or signs of use may result in a denial or partial refund.

  3. Non-Returnable Items:

    • Custom or personalized orders.

    • Items marked as final sale or clearance.

    • Items damaged due to improper handling, installation, or unauthorized repairs.

Return and Exchange Process

  1. Initiate a Return:

    • Submit a return request through our online returns portal or contact us via email at returns@fusionprotech.com

    • Include the following information:

      • Order number.

      • Detailed description of the issue or reason for return.

      • For defective items: Attach photos and an unboxing video showing the product's condition and any visible defects.

    • Upon approval, you will receive a Return Authorization (RA) number and instructions for return shipping.

  2. Prepare Your Return:

    • Ensure items are securely packaged to prevent damage during transit.

    • Attach the RA number to the outside of the package.

    • Returns without an RA number may not be accepted.

  3. Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

    • Use a trackable shipping service or purchase shipping insurance to ensure the safe return of your items.

  4. Inspection and Refund:

    • Returned items are inspected within 5 business days of receipt at our facility.

    • Refunds, exchanges, or replacements are processed within 10 business days after inspection.

Refunds

  1. Method of Refund:

    • Refunds are issued to the original payment method.

  2. Deductions:

    • Shipping and Handling Fees: Non-refundable unless the return is due to a FusionProTech error.

    • Restocking Fee: A 15% restocking fee may apply to certain non-defective returns.

Exchanges

  • Exchanges for a similar or different product are accepted, subject to product availability.

  • Any price differences for exchanges must be settled at the time of processing.

Defective or Damaged or Incorrect Items

If you receive a defective or damaged or Incorrect item, the following steps are required:

  1. Notify Us Immediately: Contact us within 2 days of delivery at returns@fusionprotech.com.

  2. Provide Evidence: Submit:

    • Photos clearly showing the defect or damage.

    • An unboxing video demonstrating the condition of the item as it was opened.

    • A description of the issue.

  3. Resolution Options:

    • If the defect or damage is verified, we will provide a pre-paid return label and offer one of the following:

      • A replacement product at no additional cost.

      • A full refund, including original shipping fees.

Important Notes

  • Custom Products: Custom-manufactured items are only eligible for return if they arrive defective or damaged.

  • International Returns: Additional customs fees or duties may apply for international returns and are the responsibility of the customer.

  • FusionProTech reserves the right to refuse any return that does not comply with our policy.

Contact Us

If you have questions or need assistance, please contact us:

  • Email: returns@fusionprotech.com

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST